| Frequently Asked Questions Payments & Sales Support Payments & Sales: What payment methods do you accept? We accept payments with PayPal, Credit Cards and Debit Cards, payments are processed with 2CheckOut so you can be sure that the payment is totally safe.  How about security in payments? We're working with 2CheckOut, a very known company that has been in business since 2000, one of the main reason we're with them is security, they have a strong system that secure payments for buyer and seller, if you're interested in learn about this check the Safe Shopping Guarantee, Privacy Police and Security Page Do you offer any discounts if I purchase more than one license? Yes, in case that you want to purchase 3 or more licenses please contact us and we will contact you to apply the discount to your order. Can I get a Trial Version of any product? All our products are installed in our website, just click in any of the sub-menus in the Demos button on the menu and you will have access to the installation of each product, if the product that you want to see doesn't have a main page (Like the Advanced Topic Prefix mod) just take a look to the sections where mod works, and in case that you want to see our themes please visit the Demo Website. Can I get a refund? No, as soon as access has been given to a user there are no refunds. Why should I trust SMFPacks? SMFPacks is operated by a team member of SimpleMachines, but SMFPacks and it services aren't related in anyway with Simple Machines, we also have a great reputation with a lot of happy customers, additionally we manage all our payments throught 2CheckOut so your money is more than secure. What about copyright removal? Copyright removal is an additional option that can be (or not) purchased with the product, you can't remove the copyright of SMFPacks if you didn't purchase the copyright this is going to cancel your licence and we're going to report the case to your hosting company, if you are interested in copyright removal after you paid for a product please contact us. Do you offer discounts for non profit/charity/academic organisations? No, the same discount that is offered to regular websites are provided for this kind of organisations. I have purchased a license. Am I allowed to run two or more copies of any product? No. You must hold a valid license for each individual installation of any software (regardless of whether the two installations are on the same domain name or server). For example, if you wish to install one copy at http://www.yourserver.com/forum1/ and another copy at http://www.yourserver.com/forum2/, you will require two licenses. Support: What support do you offer with your products? All our products come with personal support throught our tickets system or our support board, you can easily contact us and let us know about any problem, you're going to receive support for lifetime so you don't have to do any additional payment to receive support after a period of time. Do you offer translations of your mods? Some mods are translated into some languages, all of them are done by customers and supporters, so if you require a translation please ask in our Pre-Sales Questions Board. Do you offer installation of your products? Installation isn't offered with our products; however, if you have any problem during installation you can open a ticket and we're going to help you as soon as possible. How do I get my packs? As soon as you do the payment you get access to our downloads board, helpdesk and other features that are only available for customers, also a PM is sent with all the info that you need to know. What version of SMF does your products support?? Depeding of the product, you should check the page of our Product and see if it supports your SMF version. If you have questions about it just Contact Us. Where I can get more info about any product? There are two ways to know more about any of our products, you can post your question in our Pre-Sales Questions Board or you can Contact Us. |
