Since 2009

Frequently Asked Questions

Payments & Sales

We accept payments with PayPal, Bitcoins and directly with Credit Card processed PayU.

We're working with PayPal, a very known company that has been in business since 1998, one of the main reason we're with them is security, they have a strong system that secure payments for buyer and seller, if you're interested in learn about this check the PayPal Security Page. Bitcoinpay is our payment processor of bitcoins which also has strong security measures, just like PayU which is the payment processor for all the payments done directly with Credit Card.

Yes, in case that you want to purchase 3 or more licenses please contact us and we will contact you to apply the discount to your order.

Sorry, but the moment we cannot provide trial versions.

No, as soon as access has been given to a user there are no refunds.

All purchases include 1 year of free updates! As soon as the year is over you can have products and updates for an additional year with a reduced fee; however, if you do not pay and your subscription expires you can retain the mod at the same domain, the only difference is that you are not going to receive further updates until you renew it.

SMFPacks is operated by a former team member of Simple Machines, but SMFPacks and it services aren't related in anyway with Simple Machines, we also have a great reputation with a lot of happy customers, additionally we manage all our payments through secure payments gateways, meaning than your money is more than secure.

Copyright removal is an additional option that can be purchased with the product, you can't remove the copyright of SMFPacks if you didn't purchase the copyright as this would void your licence and we're going to report the case. If you purchased a product and want to add copyright removal, you can do that from the Client Area.

No, the same discount that is offered to regular websites are provided for this kind of organizations.

No. You must hold a valid license for each individual installation of any software (regardless of whether the two installations are on the same domain name or server). For example, if you wish to install one copy at http://www.yourserver.com/forum1/ and another copy at http://www.yourserver.com/forum2/, you will require two licenses.

Support

All our products include personal support throught our tickets system or our support board, you can easily contact us and let us know about any problem, you're going to receive support as long as you licence is active.

Some mods are translated into some languages, all of them are done by customers and supporters, so if you require a translation please ask in our Pre-Sales Questions Board.

Yes, we can do a professional installation of the product or products purchased, we only require admin and FTP access and we take care of the entire process plus configuration if requested, this is a paid service and it's totally optional, you can opt for installing the products and getting free assistance with our team to complete the process!

As soon as you do the payment you get access to our clients area, helpdesk and other features that are only available for customers, also an email and a personal message are sent with all the info that you need to know.

All products are maintained for the latest stable SMF version. If you want to use the product in a beta or RC version of SMF please contact us or check the product description to see if it's compatible.

There are two ways to know more about any of our products, you can post your question in our Pre-Sales Questions Board or you can Contact Us.